All Systems Operational

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Welcome to Suvoda eFinancial Product Suite's home for information on system performance and maintenance for applications and services.

Real-time operational status of the following Environments and Products is available to our Status Page subscribers. Please review the following components and subscribe to those that are of interest to you and your users.

Uptime over the past 90 days. View historical uptime.
Greenphire Patient Payments Production Operational
90 days ago
100.0 % uptime
Today
Greenphire Patient Payments Production Operational
90 days ago
100.0 % uptime
Today
Greenphire Patient Payments Production API Operational
90 days ago
100.0 % uptime
Today
Greenphire Patient Payments UAT Operational
Greenphire Patient Payments UAT Operational
Greenphire Patient Payments UAT API Operational
Site Payments Production Environment Operational
90 days ago
99.98 % uptime
Today
Study Setup and Invoice APIs Production Operational
90 days ago
99.98 % uptime
Today
Control Center Production Operational
90 days ago
100.0 % uptime
Today
Site Payments Production Operational
90 days ago
99.96 % uptime
Today
Site Payments UAT Environment Operational
Study Setup and Invoice APIs UAT Operational
Site Payments UAT Operational
Control Center UAT Operational
Budgeting & Benchmarking Production Environment Operational
90 days ago
100.0 % uptime
Today
Budgeting & Benchmarking Production Operational
90 days ago
100.0 % uptime
Today
Budgeting & Benchmarking UAT Environment Operational
Budgeting and Benchmarking UAT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Patient Payments 2026.2.0 UAT Release May 29, 2026 21:00 - May 30, 2026 04:00 EDT

On May 29th Patient Payments will apply the 2026.2.0 release in our UAT environment. During this time our systems may be briefly inaccessible. Release notes for this release can be found in our Knowledge Center at https://clincard.com/.
Posted on May 15, 2026 - 10:51 EDT

Clinical Finance UAT Feature Release May 29, 2026 21:30 - May 30, 2026 04:00 EDT

On May 29th, Suvoda will apply the 2026.2.0 release in our UAT environment. During this time Clinical Finance systems may be briefly inaccessible while systems are updated. At time of release the Release notes for this release can be found in our Knowledge Centers.
Posted on May 15, 2026 - 10:54 EDT

Site Payments Production System Maintenance Jun 6, 2026 08:00-14:00 EDT

On June 6th, 2026 Suvoda will be performing scheduled upgrades between the hours of 8:00am and 2:00pm EDT. During this time Suvoda systems may be inaccessible while systems are updated.
Posted on May 18, 2026 - 11:08 EDT
May 18, 2026
Patient Payments Production Minor/Hotfix Release
Completed - The scheduled maintenance has been completed.
May 18, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 21:00 EDT
Scheduled - In this scheduled event Greenphire will apply required software updates to the ClinCard application in our Production environment. During this time Greenphire systems may be briefly inaccessible while systems are updated. This update includes the following changes:
> Backward compatible quality fixes
May 18, 16:11 EDT
May 17, 2026

No incidents reported.

May 16, 2026
Greenphire Patient Payments Minor Release
Completed - The scheduled maintenance has been completed.
May 16, 03:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 21:00 EDT
Scheduled - In this scheduled event Suvoda will apply required software updates to the Greenphire Patient Payments application in our Production environment. During this time systems may be briefly inaccessible while systems are updated. This update includes the following changes:
> Backward compatible quality fixes
May 12, 09:37 EDT
Patient Payments Production System Maintenance
Completed - The scheduled maintenance has been completed.
May 16, 03:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 00:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 29, 09:51 EDT
Scheduled - On May 16, 2026 Suvoda will be performing routine infrastructure maintenance between the hours of 12:00am (midnight) and 3:00am ET. During this time Suvoda systems may be briefly inaccessible while systems are updated.
Apr 27, 02:45 EDT
Site Payments UAT System Maintenance
Completed - The scheduled maintenance has been completed.
May 16, 03:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 00:01 EDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 29, 09:52 EDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 29, 09:51 EDT
Scheduled - On May 16, 2026 Suvoda will be performing routine infrastructure maintenance between the hours of 12:00am (midnight) and 3:00am ET. During this time Suvoda systems may be briefly inaccessible while systems are updated.
Apr 27, 02:47 EDT
Site Payments Production System Maintenance
Completed - The scheduled maintenance has been completed.
May 16, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 00:01 EDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 29, 09:50 EDT
Scheduled - On May 16, 2026 Suvoda will be performing routine infrastructure maintenance between the hours of 12:00am (midnight) and 3:00am ET. During this time Suvoda systems may be briefly inaccessible while systems are updated.
Apr 27, 02:47 EDT
May 15, 2026
May 14, 2026

No incidents reported.

May 13, 2026
Site Payments Production Outage
Resolved - This incident has been resolved.
May 13, 13:43 EDT
Update - We are continuing to work on a fix for this issue.
May 13, 12:39 EDT
Identified - The issue has been identified and a fix is being implemented.
May 13, 12:39 EDT
Investigating - We are experiencing a service outage of the Site Payments application in our Production environment. Production APIs may also be inaccessible during this time. Our teams are working to isolate and correct the issue as soon as possible. We thank you for your patience and apologize for any inconvenience this has caused. Please monitor our Status Page for updates.
May 13, 11:50 EDT
May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026
Patient Payments Production System Maintenance
Completed - The scheduled maintenance has been completed.
May 9, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 08:00 EDT
Scheduled - On May 9, 2026 Suvoda will be performing scheduled upgrades between the hours of 8:00am and 6:00pm EDT. During this time Suvoda systems may be briefly inaccessible while systems are updated.
Apr 29, 13:29 EDT
Site Payments Production System Maintenance
Completed - The scheduled maintenance has been completed.
May 9, 06:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 02:01 EDT
Scheduled - On May 9, 2026 Suvoda will be performing scheduled upgrades between the hours of 2:00am and 6:00am EDT. During this time Suvoda systems may be briefly inaccessible while systems are updated.
Apr 29, 13:27 EDT
Site Payments UAT System Maintenance
Completed - The scheduled maintenance has been completed.
May 9, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 02:00 EDT
Scheduled - On May 9, 2026 Suvoda will be performing scheduled upgrades between the hours of 2:00am and 6:00am EDT. During this time Suvoda systems may be briefly inaccessible while systems are updated.
Apr 29, 13:26 EDT
May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

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