All Systems Operational

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Welcome to Greenphire's home for information on system performance and maintenance for Greenphire applications and services.

Real-time operational status of the following Greenphire Environments and Products is available to our Status Page subscribers. Please review the following components and subscribe to those that are of interest to you and your users.

Uptime over the past 90 days. View historical uptime.
ClinCard Production Environment ? Operational
90 days ago
99.97 % uptime
Today
ClinCard Production Operational
90 days ago
99.95 % uptime
Today
ClinCard Production API Operational
90 days ago
100.0 % uptime
Today
ClinCard UAT Environment ? Operational
ClinCard UAT Operational
ClinCard UAT API Operational
eClinicalGPS Production Environment ? Operational
90 days ago
99.96 % uptime
Today
Study Setup and Invoice APIs Production Operational
90 days ago
99.95 % uptime
Today
Control Center Production Operational
90 days ago
100.0 % uptime
Today
eClinicalGPS Production Operational
90 days ago
99.95 % uptime
Today
eClinicalGPS UAT Environment ? Operational
Study Setup and Invoice APIs UAT Operational
eClinicalGPS UAT Operational
Control Center UAT Operational
EnvisiX Production Environment ? Operational
90 days ago
100.0 % uptime
Today
EnvisiX Production Operational
90 days ago
100.0 % uptime
Today
EnvisiX UAT Environment ? Operational
EnvisiX UAT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Software Update for ClinCard UAT Nov 5, 2025 21:00-23:00 EST

In this scheduled event Greenphire will apply required software updates to the ClinCard application in our UAT environment. During this time Greenphire systems may be briefly inaccessible while systems are updated. This update includes the following changes:
> Backward compatible quality fixes
Posted on Nov 03, 2025 - 11:06 EST

ClinCard Production System Maintenance Nov 7, 2025 21:00 - Nov 8, 2025 00:00 EST

On November, 7, 2025 Greenphire will be performing routine infrastructure maintenance between the hours of 9:00pm and 12:00am ET. During this time Greenphire systems may be inaccessible briefly while systems are updated.
Posted on Oct 24, 2025 - 11:29 EDT

eClinicalGPS Production System Maintenance Nov 7, 2025 21:00 - Nov 8, 2025 00:00 EST

On November, 7, 2025 Greenphire will be performing routine infrastructure maintenance between the hours of 9:00pm and 12:00am ET. During this time Greenphire systems may be inaccessible briefly while systems are updated.
Posted on Oct 24, 2025 - 11:31 EDT

eClinicalGPS UAT System Maintenance Nov 7, 2025 21:00 - Nov 8, 2025 00:00 EST

On November, 7, 2025 Greenphire will be performing routine infrastructure maintenance between the hours of 9:00pm and 12:00am ET. During this time Greenphire systems may be inaccessible briefly while systems are updated.
Posted on Oct 24, 2025 - 11:34 EDT

Software Update for ClinCard Production Nov 7, 2025 21:00-23:00 EST

In this scheduled event Greenphire will apply required software updates to the ClinCard application in our Production environment. During this time Greenphire systems may be briefly inaccessible while systems are updated. This update includes the following changes:
> Backward compatible quality fixes
Posted on Nov 03, 2025 - 11:06 EST
Nov 5, 2025

No incidents reported today.

Nov 4, 2025
Patient Payments (ClinCard) Service Degradation
Resolved - This incident has been resolved.
Nov 4, 13:35 EST
Investigating - Patient Payments (ClinCard) is currently experiencing a performance degradation in connectivity; some functions may be inaccessible. Our teams are working to isolate and correct the issue as soon as possible. We thank you for your patience and apologize for any inconvenience this has caused. Please monitor our Status Page for updates.
Nov 3, 17:24 EST
Nov 3, 2025
Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025
Software Update for eClinicalGPS Production
Completed - The scheduled maintenance has been completed.
Oct 31, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 11:01 EDT
Scheduled - In this scheduled event Greenphire will apply required software updates to the eClinicalGPS application in our Production environment. During this time Greenphire systems may be briefly inaccessible while systems are updated.

This update includes the following changes:
> Backward compatible quality fixes
Oct 31, 09:51 EDT
Software Update for eClinicalGPS UAT
Completed - The scheduled maintenance has been completed.
Oct 31, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 11:00 EDT
Scheduled - In this scheduled event Greenphire will apply required software updates to the eClinicalGPS Application in our UAT environment. During this time Greenphire systems may be briefly inaccessible while systems are updated.

This update includes the following changes:
> Backward compatible quality fixes
Oct 31, 09:51 EDT
Oct 30, 2025
Patient Payments Service Degradation
Resolved - This incident has been resolved.
Oct 30, 08:08 EDT
Identified - The issue has been identified and a fix is being implemented.
Oct 29, 17:08 EDT
Investigating - Patient Payments is currently experiencing a performance degradation with longer save times or timeouts when editing participants who are enrolled in multiple studies. Our teams are working to isolate and correct the issue as soon as possible. We thank you for your patience and apologize for any inconvenience this has caused. Please monitor our Status Page for updates.
Oct 29, 12:53 EDT
Oct 29, 2025
Oct 28, 2025

No incidents reported.

Oct 27, 2025
eClinicalGPS Service Degradation
Completed - The scheduled maintenance has been completed.
Oct 27, 13:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 12:30 EDT
Scheduled - eClincalGPS is currently experiencing a performance degradation around SSO login functionality. Our teams are working to isolate and correct the issue as soon as possible. We thank you for your patience and apologize for any inconvenience this has caused. Please monitor our Status Page for updates.
Oct 27, 11:51 EDT
Oct 26, 2025

No incidents reported.

Oct 25, 2025
EnvisiX 25.3 Production Feature Release
Completed - The scheduled maintenance has been completed.
Oct 25, 00:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 22:00 EDT
Scheduled - On October 24, 2025, Greenphire will apply the 25.3 release in our Production environment. During this time Greenphire systems may be briefly inaccessible while systems are updated. Release notes for this release can be found in our Knowledge Center at https://envisix.eclinicalgps.com/bnt.
Oct 8, 11:42 EDT
Control Center 25.3 Production Feature Release
Completed - The scheduled maintenance has been completed.
Oct 25, 00:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 22:01 EDT
Scheduled - On October 24, 2025, Greenphire will apply the 25.3 release in our Production environment. During this time Greenphire systems may be briefly inaccessible while systems are updated. Release notes for this release can be found in our Knowledge Center at https://controlcenter.eclinicalgps.com.
Oct 8, 11:37 EDT
eClinicalGPS 25.3 Production Feature Release
Completed - The scheduled maintenance has been completed.
Oct 25, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 22:00 EDT
Scheduled - On October 24, 2025, Greenphire will apply the 25.3 release in our Production environment. During this time Greenphire systems may be briefly inaccessible while systems are updated. Release notes for this release can be found in our Knowledge Center at https://eclinicalgps.com.
Oct 8, 11:36 EDT
Oct 24, 2025
ClinCard 25.3 Production Feature Release
Completed - The scheduled maintenance has been completed.
Oct 24, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 21:00 EDT
Scheduled - On October 24th, 2025 Greenphire will apply the 25.3 release in our Production environment. During this time Greenphire systems may be briefly inaccessible while systems are updated. Release notes for this release can be found in our Knowledge Center at https://clincard.com/.
Oct 10, 11:18 EDT
ClinCard UAT Outage
Resolved - This incident has been resolved.
Oct 24, 10:45 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 20, 15:20 EDT
Identified - We are experiencing a service outage of the ClinCard application in our UAT environment. This is a downstream impact from AWS outages. Our teams are working to isolate and correct the issue as soon as possible. We thank you for your patience and apologize for any inconvenience this has caused. Please monitor our Status Page for updates.
Oct 20, 12:05 EDT
eClinicalGPS Production Outage
Resolved - This incident has been resolved.
Oct 24, 10:45 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 20, 15:20 EDT
Identified - The issue has been identified and a fix is being implemented.
Oct 20, 12:04 EDT
Investigating - We are experiencing a service outage of the eClinicalGPS application in our Production environment. This is a downstream impact from AWS outage. Production APIs may also be inaccessible during this time. Our teams are working to isolate and correct the issue as soon as possible. We thank you for your patience and apologize for any inconvenience this has caused. Please monitor our Status Page for updates.
Oct 20, 11:27 EDT
eClinicalGPS UAT Outage
Resolved - This incident has been resolved.
Oct 24, 10:44 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 20, 15:21 EDT
Identified - The issue has been identified and a fix is being implemented.
Oct 20, 11:58 EDT
Investigating - We are experiencing a service outage in the eClinicalGPS application in our Production environment. This is due to an AWS outage. Production APIs may also be inaccessible during this time. Our teams are working to isolate and correct the issue as soon as possible. We thank you for your patience and apologize for any inconvenience this has caused. Please monitor our Status Page for updates.
Oct 20, 11:30 EDT
ClinCard Production Outage
Resolved - This incident has been resolved.
Oct 24, 10:44 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 20, 15:21 EDT
Investigating - We are experiencing a service outage due to AWS outages impacting the ClinCard application in our Production environment. Our teams are working to isolate and correct the issue as soon as possible. We thank you for your patience and apologize for any inconvenience this has caused. Please monitor our Status Page for updates.
Oct 20, 11:56 EDT
Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

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