Patient Payments Service Degradation

Incident Report for Greenphire

Resolved

This incident has been resolved.
Posted Oct 30, 2025 - 08:08 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted Oct 29, 2025 - 17:08 EDT

Investigating

Patient Payments is currently experiencing a performance degradation with longer save times or timeouts when editing participants who are enrolled in multiple studies. Our teams are working to isolate and correct the issue as soon as possible. We thank you for your patience and apologize for any inconvenience this has caused. Please monitor our Status Page for updates.
Posted Oct 29, 2025 - 12:53 EDT
This incident affected: ClinCard Production Environment (ClinCard Production).
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