eClinicalGPS Production Outage

Incident Report for Greenphire

Resolved

This incident has been resolved.

Posted Oct 24, 2025 - 10:45 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 20, 2025 - 15:20 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 20, 2025 - 12:04 EDT

Investigating

We are experiencing a service outage of the eClinicalGPS application in our Production environment. This is a downstream impact from AWS outage. Production APIs may also be inaccessible during this time. Our teams are working to isolate and correct the issue as soon as possible. We thank you for your patience and apologize for any inconvenience this has caused. Please monitor our Status Page for updates.

Posted Oct 20, 2025 - 11:27 EDT

This incident affected: eClinicalGPS Production Environment (Study Setup and Invoice APIs Production, eClinicalGPS Production).